Distance Sales Agreement

All users are deemed to have read and accepted the sales agreement at the time of completing their membership process. The Sales Agreement is the Online Sales Contract between ZEKİ GLOBAL MODA VE MAĞAZACILIK ANONİM ŞİRKETİ and the Customer.

Article - 1  

The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on the Principles and Procedures for the Implementation of Distance Contracts concerning the sale and delivery of the product, the qualifications and sale price of which are stated below, that the seller has sold to the buyer.

Article - 2  

SELLER INFORMATION  

ZEKİ GLOBAL MODA VE MAĞAZACILIK ANONİM ŞİRKETİ

Article - 3  

BUYER INFORMATION  

All members: All buyers who are members of and shop at the e-commerce store zekitriko.com owned by ZEKİ GLOBAL MODA VE MAĞAZACILIK ANONİM ŞİRKETİ. (Hereinafter referred to as the buyer or customer).

Article - 4  

SUBJECT OF THE AGREEMENT AND PRODUCT INFORMATION:  

The type, quantity, brand/model, color, quantity, sale price, and payment method of the goods/products or services are as stated on the site, and these promises may change without prior notice to the buyer.

Article - 5  

GENERAL PROVISIONS  

5.1 - The BUYER declares that they have read and understood the basic characteristics, sale price, and payment method of the product subject to the contract, as well as all preliminary information regarding the delivery, and that they have provided the necessary confirmation electronically.  

5.2 - The product subject to the contract shall be delivered to the BUYER or the person/institution at the address indicated by the BUYER within the period specified in the preliminary information, depending on the distance of the BUYER's residence, provided that the legal 30-day period is not exceeded for each product.  

5.3 - If the product subject to the contract is to be delivered to a person/institution other than the BUYER, the SELLER cannot be held responsible if the person/institution to be delivered does not accept the delivery.  

5.4 - The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the specifications specified in the order, and with the warranty certificates and user manuals, if any.  

5.5 - For the delivery of the product subject to the contract, this agreement must be approved electronically and the sale price must be paid by the BUYER in the manner of their choice. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER is deemed to have been released from the obligation to deliver the product.  

5.6 - If the product is delivered after the BUYER's credit card is used unlawfully or illegally by unauthorized persons in a manner not caused by the fault of the BUYER, and if the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER must send the product delivered to them or the person/institution specified in the sales contract back to the SELLER within 3 business days. In such cases, shipping costs are borne by the BUYER.  

5.7 - If the SELLER is unable to deliver the product subject to the contract within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation, the SELLER is obliged to inform the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the contract with its equivalent, and/or postpone the delivery period until the obstacle is eliminated. If the BUYER cancels the order, the SELLER shall initiate the cancellation of the credit card receipt of the BUYER within 7 days and refund the relevant amount to the BUYER's account. The transaction will be communicated to the BUYER via email. In such cases, the SELLER cannot be held responsible for delays caused by the relevant bank.  

5.8 - If the products delivered to the BUYER and/or the person/institution at the delivery address are defective or damaged, the relevant products must be sent to the SELLER within 7 days from the date the BUYER received the product(s) in order to carry out the necessary repair or replacement within the scope of the warranty conditions, and the shipping costs will be covered by the SELLER. In such cases, if the 7-day period expires, the BUYER must take the product to the relevant service.  

5.9 - This agreement becomes valid after being electronically approved by the BUYER (after the membership is completed) and delivered to the address of ZEKİ GLOBAL MODA VE MAĞAZACILIK ANONİM ŞİRKETİ.

Article - 6  

RIGHT OF WITHDRAWAL:  

The BUYER has the right to withdraw from the contract within seven (7) days following the delivery of the product subject to the contract to the BUYER or the person/institution at the address indicated. To exercise the right of withdrawal, the SELLER must be notified by fax or email within this period, and the product must not have been used, and the packaging must not be damaged according to the provisions of Article 7. In the event that this right is exercised, it is mandatory to return the original invoice of the product delivered to the third party or the BUYER, along with the cargo delivery receipt. Within 7 days following the receipt of these documents, the SELLER shall take the necessary steps to refund the product price to the BUYER's credit card account through the relevant bank, and the transaction will be communicated to the BUYER via email. The SELLER cannot be held responsible for delays caused by the bank in the refund of the product price. If the original invoice is not sent, VAT and any other legal obligations, if any, will not be refunded. The shipping cost of the returned product due to the right of withdrawal is borne by the BUYER. Additionally, the right of withdrawal cannot be exercised for products that are by nature non-returnable, single-use products, software and programs that can be copied, products that deteriorate quickly, or products that have expired. For all cosmetic products, the right of withdrawal can only be exercised if the product's packaging is unopened, intact, and the product has not been used.

Article - 7  

COMPETENT COURT:  

In the implementation of this agreement, the Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade, and the Consumer Courts in the BUYER's or SELLER's place of residence are authorized. If the order is confirmed electronically, the BUYER is deemed to have accepted all the provisions of this agreement.