RIGHT OF WITHDRAWAL

The consumer (BUYER) has the right to withdraw from the contract within 14 (fourteen) days without providing any reason and without incurring any penalty. The withdrawal period starts on the day the contract is concluded for service contracts, and on the day the consumer or a third party designated by the consumer receives the goods for goods delivery contracts. However, the consumer may also exercise the right of withdrawal during the period from the conclusion of the contract until the delivery of the goods. In determining the withdrawal period:

  • For goods delivered in separate shipments under a single order, the day the consumer or a third party designated by the consumer receives the last item,

  • For goods consisting of multiple parts, the day the consumer or a third party designated by the consumer receives the last part,

  • For contracts in which goods are delivered regularly over a specific period, the day the consumer or a third party designated by the consumer receives the first item.

You can exercise your right of withdrawal by using the return and refund option on your personal membership page on zekitriko.com before the withdrawal period expires. The designated carrier for your right of withdrawal is Yurtiçi Kargo, and details regarding the return can be found on the return and refund option on your personal membership page on zekitriko.com.

The consumer cannot exercise the right of withdrawal for the following contracts:

  • Contracts related to goods or services whose prices are subject to fluctuations in the financial markets and are beyond the control of the SELLER or provider.

  • Contracts for goods prepared in accordance with the consumer's requests or personal needs.

  • Contracts for goods that are perishable or may expire quickly.

  • Contracts for goods that are not suitable for return due to health and hygiene reasons if protective elements such as packaging, tape, seal, package, etc., have been opened after delivery.

  • Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.

  • Contracts for books, digital content, and computer consumables provided in physical format if protective elements such as packaging, tape, seal, package, etc., have been opened after delivery.

  • Contracts for the delivery of periodicals such as newspapers and magazines, except for those provided under a subscription contract.

  • Contracts for accommodation, transportation of goods, car rental, supply of food and beverages, and the use of leisure time for entertainment or recreation, which must be performed on a specific date or period.

  • Contracts for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer.

  • Contracts for services that have begun with the consumer's approval before the withdrawal period has expired.